Before payment
Customers should not send payment until Amodio's Garden confirms the order, scope, final price or estimate, delivery or pickup plan, schedule, substitutions, and any deposit terms. A request alone is not a confirmed order.
Cancellations before confirmation
Requests may be changed or cancelled before Amodio's Garden confirms the order and payment instructions. Once products are sourced, custom work begins, delivery is dispatched, or service is scheduled, cancellation options may be limited.
Fresh flowers
Fresh flowers, bouquets, floral arrangements, sympathy flowers, and similar perishable floral products are generally not returnable after pickup or delivery. If an item is damaged, materially incorrect, or not consistent with the confirmed order, contact Amodio's Garden the same day when possible with photos and order details.
Plants
Live plants are perishable and affected by watering, light, temperature, handling, and customer care after pickup or delivery. Eligible plant concerns must be reported within 7 days with proof of purchase and photos. Amodio's Garden may review the issue and decide whether replacement, store credit, adjustment, or another reasonable resolution is appropriate.
Nursery products and garden center supplies
Unopened, unused, non-perishable nursery products or garden supplies may be eligible for return within 7 days with proof of purchase, subject to condition and product type. Soil, mulch, opened materials, installed plants, custom orders, clearance items, and perishable goods may not be returnable.
Seasonal items
Christmas trees, wreaths, garland, porch pots, poinsettias, holiday centerpieces, and seasonal decor are seasonal and often perishable or custom prepared. These items are generally final sale after pickup, delivery, cutting, preparation, or customization unless damaged or materially incorrect at the time of delivery or pickup.
Custom orders
Custom floral arrangements, custom seasonal decor, special-order plants, custom planters, and other custom products may require advance purchase of materials and labor. Custom orders may be final sale once confirmed, sourced, designed, or prepared.
Event orders
Event orders may require deposits, staged payments, custom sourcing, design labor, delivery, setup, and schedule commitments. Cancellation deadlines, deposit refundability, and final payment terms must be confirmed in writing for each event order before payment. If those terms are not confirmed, contact Amodio's Garden before paying.
Landscaping services
Landscaping service fees, consultation fees, labor, delivered materials, installed plants, disposal, and completed work are generally not refundable after the work is performed or materials are delivered. If there is a problem with confirmed work, contact Amodio's Garden promptly so the issue can be reviewed.
Deposits
Deposits may be required for custom orders, event orders, special-order products, or landscaping services. Deposit terms must be confirmed in writing. Deposits may be non-refundable once materials are ordered, design labor begins, production starts, or a service date is reserved.
Damaged or incorrect products
If a delivered or picked-up product is damaged or materially incorrect, contact Amodio's Garden as soon as possible with the order details, photos, and a description of the problem. The business may request that the product be kept for review. Possible resolutions may include correction, replacement, store credit, partial adjustment, or refund when appropriate under the circumstances.
Delivery fees
Delivery fees may be non-refundable once delivery is attempted or completed, including failed delivery attempts caused by incorrect address information, missing access details, recipient unavailability, or unsafe delivery conditions.
Contact
For cancellation, refund, or return questions, contact makermike614@gmail.com or (480) 259-2855.